Why Partnerships Matter

“Crisis are terrible, nobody wishes this on anybody, but…humans have this amazing ability to rise up and care for one another in crisis and we have seen that in huge, huge spades” ~ Jaya James


Jaya James, our Executive Director, sat down with Rogers TV, Channel 20 and shared an update on how the Guelph community is coming together and responding to the COVID-19 crisis.


Partnerships matter in times of crisis.


*Partnerships with the Drop-In Centre, Royal City Mission, Chalmers Community Services and the Community Health Centre help ensure that no one is without food in Guelph.


*A partnership with Five Star Relationships allows us to offer on-line and phone counselling services at no cost to individuals in need of support. Note: a counselling service via phone or video chat platform and is not for crisis situations. If you or someone you know is in crisis call Here 24/7 at 844-437-3247.


*Linamar has come forward to facilitate the delivery of grocery orders to households so that everyone can practice physical distancing.


*We are partnered with tax consultant, Sue Morris, allowing low income households to complete their taxes over the phone rather than face to face.


*And a partnership with The Community Company, which developed the ‘wellness box’ program, helps to encourage not only physical but mental health too.


If you are a registered member of HOPE House and need food, counselling or help with your taxes, please don’t hesitate to contact us at 519-265-4299 or email reception@lakesidehopehouse.ca.


Not registered? Contact us at the same number/email and ask to speak to Bob or Bang.


We’re here to help!

To Access Food:


HOPE House’s Food Market operates on an appointment-based system. The first step is to register with HOPE House as a community member. You will be asked for your source(s) of income, but there is no income testing or eligibility criteria other than being a resident of Guelph or Wellington County. The registration process is in place to support reporting and tracking purposes.


Registration can be done by emailing intake@lakesidehopehouse.ca. The Intake Worker will email you a form to download, fill in, and email back. If you do not have access to a computer, you can register over the phone (519-265-4299) with one of the intake staff (Bang Ly or Bob Moore) – Monday to Wednesday from 9 am to 4 pm and Thursday from 9 am to 6 pm.


Registered community members can book a food market appointment once each month by calling 519-625-4299 ext. 21 or emailing reception@lakesidehopehouse.caDuring COVID-19, we are delivering food orders. Prior to your food market appointment, you will be contacted by HOPE House to take your grocery order. The order will then be packed and delivered to your home the day and time of your scheduled food market appointment.


Categories: Food Insecurity, Food Provision, Guelph, Healthy Living, Hope, Programs, Social Assistance